Your company didn´t exist had you not done a whole lot right selling your products. But are grown solutions of the past also good for future growth? It makes sense to question the status quo from time to time, especially on these points:
- Sales structure: How well is the customer served? This is about whether acquisition and distribution take place directly or through third parties and how the responsibility within sales is divided, e.g. between regional sales and key account managers.
- Quotation process: How quickly is the customer served? There are companies that don’t measure that. But the customer measures it, at least mentally: how quickly he can receive his offer and whether it comes on time, for example. Internal processes, discussions between sales and technology or IT necessities often slow down the speed considerably. Above all, the following helps with acceleration:
- The development of a sales-oriented product structure. This includes a uniform product definition between sales and engineering and an understanding of how great the importance of individual information is for the respective calculation.
- The introduction of different processes for initial and follow-up quotations. Existing information can be used to simplify and accelerate.
- Increase the comprehensibility of quotations. The customer judges your competence on the basis of your speed – the time in which he receives the quotation and the time he needs to understands it.
- Optimization of pricing: what is the customer willing to pay? Often more than cost +. To know your cost is essential, market segmentation and customer benefit are the sources of true profit for sales and earnings.